Find answers to the most commonly asked security questions.
A beeping keypad is often the first sign of alarm battery failure. This beeping or chirping typically occurs at the same time each day. If you experience this, it's advisable to check your battery and consider replacing it if necessary
Chime mode allows your alarm system to emit a sound whenever a door or window is opened, providing an alert for entry or exit. To activate or deactivate chime mode, refer to your alarm system's user manual or contact our support team for assistance
Unexpected siren activation can result from various issues, such as sensor faults or system malfunctions. To silence the sirens, enter your user code on the keypad. If the problem persists, please contact us for a thorough inspection and resolution.
Setting the correct date and time is crucial for accurate event recording. Instructions can vary between models, so consult your user manual for specific steps. If you need further assistance, our team is ready to help.
A communication error suggests that your alarm system is having trouble connecting with the monitoring center. This could be due to issues with your phone line or network. Ensure all connections are secure and functioning. If the error continues, reach out to us for professional support.
Standard motion detectors may be activated by pets. However, we offer pet-immune detectors designed to differentiate between human intruders and animals, reducing false alarms. Contact us to discuss upgrading to pet-friendly sensors.
Yes, we can integrate smoke detectors into your alarm system. When smoke is detected, the system will trigger the sirens, providing an immediate alert to ensure safety.
Regular service and maintenance checks are recommended to ensure optimal performance. Like a Warrant of Fitness (WOF) for your car, these checks can prevent false activations and costly after-hours callouts. They also provide an opportunity to update user codes and review your overall security system.
Our standard payment terms require payment upon completion of services. For specific arrangements or inquiries, please contact our accounts department.
Upgrading your current system is often possible and can enhance functionality. However, depending on the age and condition of your existing system, installing a new system might be more cost-effective. We can assess your current setup and recommend the best course of action.
We provide a wide range of alarm systems tailored to meet various security needs, from basic setups to advanced systems with features like remote monitoring and home automation integration. Contact us for a consultation to determine the best solution for your property.
